PERSONAL
Work Experience:
Customer Service: 7 years | Administrative Assistance: 5 years | Microsoft Office: 5 years | Google Workspace: 5 years
Administrative Data Analyst
Arrowhead services | October 2024 - present | Huntsville, AL
Provide administrative support by reviewing, validating, and maintaining the accuracy of approximately 60 quality control reports each week, generated during the production of an estimated 15,000 compressed cylinders weekly, ensuring strict compliance with CGA-C1, Title 49 CFR Part 178 Subsection C, Transport Canada (TC), and other international standards (e.g., ISO).
Perform data analysis on cylinder testing results to evaluate product quality, typically producing 20 Lot and Mechanical Testing reports per week from these analyses.
Oversee data integrity across all quality control documentation, correcting discrepancies to ensure compliance and accuracy to company, federal, and international standards.
Lead initiatives to improve processes, revise SOPs, and boost effi ciency, increasing report output from 20 to a consistent 60 per week, while providing basic IT.
Marketing Administrative Assistant
HomeVisit | July 2021 - October 2024 | Chantilly, VA
Collaborated with Production teams and Realtors to execute successful advertising campaigns.
Assumed a key role in preparing meticulous USPS BMEU documentation, ensuring strict compliance with regulations.
Coordinated closely with Print Team and Delivery Members, ensuring smooth campaign workflows.
Utilize tools such as Google Workspace, Excel, Accuzip, and Home Visit site to proficiently manage databases, spreadsheets, and documents.
Oversaw streamlined document processing and submission between HomeVisit and the United States Postal Service, enhancing workflow efficiency.
Administrative Assistant
Top Golf | August 2024 - October 2024 | Huntsville, AL
Managed day-to-day office operations, streamlining administrative procedures and handling office supplies, communications, and scheduling.
Responded to calls, emails, and correspondence efficiently, ensuring appropriate action and follow-up.
Prepared and edited reports, presentations, and documents, while also processing refund requests and ensuring the accuracy of financial paperwork.
Police Dispatcher
Alabama A&M University | May 2024 - August 2024 | Huntsville, AL
Efficiently manage emergency and non-emergency calls, dispatching appropriate response units and maintaining clear communication channels.
Coordinate with law enforcement personnel, campus security, and emergency services to ensure the safety and security of university students, faculty, and staff.
Utilize specialized software and systems to monitor campus security cameras, alarms, and access control systems, promptly responding to any potential security threats or incidents.
Administrative Accountant
Stars and Strikes | February 2024 - April 2024 | Huntsville, AL
Utilize ADP software for payroll processing, including data entry, verification, and generating reports.
Manage employee records and benefits administration through ADP, ensuring accuracy and confidentiality.
Proficiently maintain and analyze Excel spreadsheets for various HR tasks, such as tracking attendance, leave balances, and employee expenses.
Department closed due to move to cashless services.
Receptionist
Top Coat Nail Bar | April 2021 - July 2021 | McLean, VA
Offered a warm and welcoming reception to arriving customers, setting a positive tone for their experience.
Effectively addressed inquiries, feedback, and issues through Social Media and telephone channels, ensuring exceptional customer engagement.
Demonstrated strong organizational acumen, adeptly managing client interactions with a professional demeanor.
Skillfully orchestrated the allocation of nail technicians, resulting in seamless customer transitions and adherence to precise appointment timelines.
Employed strategic delegation strategies to enhance customer satisfaction and drive increased sales, bolstering overall business performance.
Team Manager
Panera Bread | October 2020 - April 2021 | Falls Church, VA
ServSafe Manager Certified.
Managed entire cafe operations, overseeing openings, midday shifts, and closures.
Elevated customer service standards, consistently exceeding patron expectations.
Delegated tasks adeptly, optimizing team performance through precise communication.
Streamlined workflow processes, enhancing operational efficiency and collaboration.
Cultivated a customer-focused environment, contributing to the cafe's exceptional reputation.
Master Swimming Coach
Freedom Aquatic Center (GMU) | August 2019 - March 2020 | Manassas, VA
Creating unique swimming workouts to efficiently improve the swimming abilities of my swimming students.